What You Can Expect

We ship Vital Arms products directly to customers where legal to do so. Orders are processed promptly, carefully packed, and shipped using reputable carriers. Tracking information is provided as soon as your order leaves our facility.

If a return is needed, we handle it professionally and fairly. Items must be returned in new, unused condition, following the guidelines outlined on this page. Some products may have state-specific restrictions. Availability is clearly indicated at checkout, and customers are responsible for confirming local compliance.

Shipping Information

Vital Arms ships non-FFL regulated firearm accessories directly to customers where legal to do so.

Processing Time

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays. Processing times may vary during high-volume periods or product launches. Once shipped, tracking information will be provided via email.

Flat Rate Shipping

Every order ships for a flat $10 — one part or a full build, it doesn't matter. No calculating, no surprises at checkout.

Returns

Every product we currently sell is a numbered Founders Kit, so returns are handled directly with us — reach out before sending anything back, and we'll walk you through it.

To be eligible, items must be:

• New, unused, and unmodified
• Returned in original packaging
• Free of any signs of use, fitting, or modification

Assembling or test-fitting components is expected and does not disqualify a return on its own. Products that show visible wear, scratches, or marks from use are not eligible for return — items must simply appear new and unmarked.

Non-Returnable Items

The following items are not eligible for return:

• Installed or used products
• Items damaged due to improper installation or handling
• Clearance or final-sale items (if applicable)

Return Process

To initiate a return, contact us through the Contact page with your order number. If approved, return instructions will be provided. Customers are responsible for return shipping costs unless the return is a confirmed defect or shipping error.

Refunds

Approved refunds are issued to the original payment method once the returned item is received and inspected. Original shipping charges are non-refundable unless required by law. Refund processing times may vary depending on payment provider.

Fitment & Compatibility

Customers are responsible for confirming product compatibility prior to purchase. If you have questions about fitment or build planning before you order, we encourage you to reach out and confirm the right components.

One More Thing

Shipping and returns should never be the reason you hesitate to order. If something isn't clear before you buy, or something comes up after, reach out — we'll walk you through it.