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Shipping & Returns

 Shipping Methods

An estimated delivery date is provided during the checkout process. This is calculated based off the factors of your order (time order placed, shipping method, location of shipping address). Weekends and holidays are also taken in account when the estimated delivery date is provided.

Standard Delivery
Standard is our economic shipping option, Expect 5-7 Business days for delivery. Standard service ships with USPS final delivery and must be shipped to a valid Postal Address. Delivery methods may include USPS, SmartPost, SurePost, or UPS Mail Innovations. This option is unavailable for FFL items, ORM-D, aerosol and hazardous products that have carrier restrictions.

Ground Delivery
We’ll ship anywhere in the lower 48 states.  Expect 3-5 Business days for delivery.  Delivery methods may include UPS, or USPS.  There are a small number of products that don't qualify for our Ground Delivery Program.

Overnight Deliver
We can overnight anywhere in the lower 48 States. Overnight is only on business days and does not apply to Saturday delivery. All Overnight orders need to be ordered by 2PM CST in order to have them ship the same day. If it is after the cut off it will ship the next business day.

 

Returns Policy and Process

Vital Arms goal is to make purchasing and returning products as simple as possible.  If you buy a product from Vital Amrs and decide you don’t need it, don’t want it, or just don’t like it, we’ll take it back any time with a few exceptions. 

Returns generally take 7-10 business days to process once received in our Returns area.

RETURNS AT A GLANCE

What products are eligible to be returned?

  • Due to regulations and safety consideration, primers, most liquids, and other ORM-D and Hazardous items are not returnable.
  • 80% Frames & Receivers cannot returned once the receiver or frame is modified in any way.
  • All other products Guaranteed, Forever, with proof of purchase. No authorization number, justification or hassles.

How long do I have to return an item?

  • Anytime

When can I expect my refund?

  • Refunds generally take 7-10 business days to process once received into our return area. All returns are subject to a 10% restocking fee.

How can I receive a refund for my order?

  • Your refund will be credited in the same manner used for payment of the original order, unless noted otherwise.

What if I paid with a Vital Arms gift card?

  • Your refund will be sent to you in the form of a new Vital Arms Gift Credit.

I received the item as a gift.  How can I receive a refund?

  • Refunds require proof of purchase: we would need the account information of the person who purchased the item in order to process a refund.

HOW TO RETURN AN ITEM

Our return process is simple, please contact us at support@vitalarms.com to request a Return Authorization Number.

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